#01Tier-1 TelcoAPAC · 2025Data & agentic AI architecture
Delivered the enterprise data strategy, roadmap, portfolio prioritisation, and agentic AI architecture for a tier-1 telco in APAC, enabling delivery of several agentic use cases
#02Large Retail BankAustralia · 2024–25Agentic customer service & origination
Took agentic customer service and origination processes from concept to production. Piloted on 10K customers, scaled into the core channel stack. New digital architecture, new contact-centre platform, intelligent chatbot experience.
#03Thai BankThailand · 2019–22Front-to-back digital transformation
Designed, architected, and implemented the digital transformation of one of Thailand's largest banks — 25M customers — across front, middle, and back. Deployed 15 new digital platforms and shifted the entire bank tech function to scaled agile. Enabled retail liabilities growth of 15–20% over three years.